Refund policy

Last updated: October 17, 2026

A Limoges box is meant to be a happy surprise. If yours isn't quite right, here is how we make it right.

Full refunds within 5 days

You can return any regular-priced box for a full refund within 5 days of delivery.

  • Holiday gifts: for gifts bought for Christmas, the 5 days start after Christmas, so the person you gave it to has time to open it first.
  • Days 6 to 30: returns are still accepted, less a 15% restocking fee.
  • After 30 days: we can no longer offer a refund, but we're always happy to talk about an exchange.

What can be returned

Boxes must come back unused, in the same condition you received them, and in their original presentation box and packaging. We can't accept:

  • Sale items. These are final sale.
  • Gift cards
  • Items that are used, damaged or missing pieces, unless the damage was our mistake
  • Anything returned more than 30 days after delivery

Exchanges

We're always glad to exchange. If you'd like a different box, or the same box replaced, send us a message and we'll sort it out.

Arrived damaged or not as expected?

Porcelain is delicate. Please open your package as soon as it arrives. If anything is broken, defective or not what you ordered, send us a message right away with a photo and your order number and we'll replace it.

How to send a return

  1. Send us a message through our contact page with your order number and the item you're returning. We'll reply with return instructions.
  2. Pack the box carefully in its original packaging.
  3. For anything over $75, please use a trackable service or add insurance. We can't refund a return that never reaches us.

Return shipping is paid by you and isn't refundable, except when we sent the wrong or a damaged item.

When you'll get your refund

We'll let you know when your return arrives and once we've checked it. Approved refunds go back to your original payment method. Your bank may take a few business days to show it. If it hasn't appeared after that, check with your bank first, then message us and we'll help.

Cancellations

Changed your mind before your order ships? Message us as soon as possible and we'll cancel it and refund you in full. Once it has shipped, the return terms above apply.

This policy does not limit any rights you have under consumer protection law.